This is an excellent opportunity to play a key role in patient care in a growing multidisciplinary clinic alongside registered physiotherapists, massage therapists, and other healthcare professionals. This position is for a receptionist who can support the administration of a health services office, with a strong focus on optimizing the client experience from first contact to completion of treatment.

As the first point of contact in our reception area, you'll create a welcoming and supportive environment for our patients. Your responsibilities will include:

• Schedule appointments and optimize schedule as required
• Coordinate practitioners’ caseload
• Answer inbound phone calls, emails, and online inquiries
• Greet patients and providing exceptional customer service
• Promote clinic services through active interaction with various referral sources
• Patient check-in, scheduling appointments, responding to telephone & in-person inquiries
• General office duties as required
• Complete third-party forms & letters when required
• Maintain and administer client charts and profiles
• Provide support for effective functioning of the clinic, general office organization/cleanliness and administrative support

We are looking for a qualified candidate who is passionate about providing excellent customer service in the healthcare services industry. Please see required qualifications below:

• Must be fully bilingual (English/French)
• A recognized medical office or general office administration program diploma, or equivalent work experience
• Energetic, positive, friendly
• Experience with EMR software is preferred, proficient with computers
• Payment processing experience through various methods including direct billing with affiliated insurances
• Ability to work independently and take initiative.
• Able to analyze processes and workflows and identify issues and possible improvements
• Detail-oriented, organizational skills, quick learner
• Adaptable and able to anticipate changing workflow
• Punctual, reliable, and flexible
• Passion for health, wellness and helping others
• Able to work well in a team environment, able to learn well from others

Additional paid training will be provided. Competitive wage, health benefits, retirement benefits. Only those considered for an interview will be contacted. This is a full-time position at 37.5 hours per week.

Please email resume and cover letter to:
Jennifer Rowe
Business Operations Manager
jrowe@lyrettephysiotherapy.ca

Closing date: Friday, November 1, 2024 at 4:00 p.m. 
Only those selected for an interview will be contacted.